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Disclaimer: The following tips include solutions from previous threads combined with my personal recommendations which allow me to work without any problems in videoscribe. Here is a link to the official INSTANT ANSWER related to this topic :
QUESTION: How can I fix or PREVENT crashing, freezing, slowdowns, problems opening, saving, or rendering scribes, or problems exporting or uploading video in VideoScribe? (Also: how can I avoid memory related problems like problems with the timeline?)
ANSWERS AND TIPS: (updated version focusing on videoscribe version 2) Most freezes, slowdowns and crashes probably result from excessive memory usage and can be avoided by using properly optimized images and moderate camera zoom settings, but here is a more detailed list of tips, suggestions, guidelines and workarounds:
1) Save a new copy of your scribe with a new name, and restart videoscribe.
Save a copy of the scribe (your work file) with a new name and then restart videoscribe, and open the new scribe. This process MAY provide a TEMPORARY workaround and allow you to render a scribe or continue editing your work even if there are still other problems (listed below) that should probably be addressed. I only listed this tip first because it may be the easiest thing to try. Rebooting may also free up some memory and allow problematic scribes to render successfully.NOTE: Videoscribe V1/V2 has a memory cap of about 1.7GB even if your computer has more memory than that: Link to thread mentioning memory limit
2)Possible workaround for a scribe that won't open:
Other problems mentioned below may result in one or more corrupt or faulty element while working or saving. If you have one or more problematic elements in your scribe, they can cause a crash or prevent the scribe from rendering or saving properly. If a scribe or element actually becomes corrupt, and you cannot open or render a scribe, you may be able to identify and remove the damaged element(s) by exporting and then importing the scribe.
Link: how to import-and-export using Version 2 Try to translate 4.0.0.
If the scribe is saved online instead of locally, you can download the scribe from your Sparkol.com account page https://my.sparkol.com/online-scribes and then import it into videoscribe. (NOTE: This process does not 'FIX' everything wrong with a scribe, but it sometimes removes damaged elements, so that you can continue working on it.
3)IMPORTANT!!! Videoscribe works best if you optimize ALL of your images for good quality and small file sizes. If you don't know anything about optimizing images, a search on youtube or google may help bring you up to speed.
Properly prepared JPG and PNG images can usually be in the 1-250 KB range. If you are using images that are more than 1 MB then they are probably larger than necessary and may be causing out-of-memory problems. (the file sizes I provided are only a rough guideline.) For JPG and PNG images: the dimensions of the image probably do not need to be larger than the dimensions of the finished video. GIMP (free at gimp.org) and photoshop and other programs offer methods for saving images with smaller file sizes without noticeable reduction in image quality.
Here is a link to a scribe using an oversized JPG image and a smaller, better optimized version of the same jpg image. In this example the original image is so sharp and high contrast that it actually looks grainy in the scribe. Adding a little bit of blur and reducing the image size and the file size results in a better looking image that traces better, looks cleaner, and is less likely to contribute to memory problems:
The SVGs that work best in videoscribe can usually be less than 100KB and contain only stroked paths and/or filled paths. Larger SVGs may contain excessive numbers of anchor points or problematic data like masking or clipping paths, which can contribute to freezes or crashes. Delete hidden layers from your SVGs. (hidden layers increase file size. larger file sizes require more memory to process.) Also there are are some youtube tutorials that mention leaving embedded JPGs or PNGs or other images in your SVG files, but you should probably optimize such images first if you are going to embed them. Larger files may cause excessive memory use resulting in slowdowns, freezes or crashes.
Videoscribe Pro 2.3.3 Software
Recommended SVG save settings for illustrator:
Related link: How can I make SVGs that draw well in videoscribe
NOTE: SVGs made with illustrator creative cloud Substance painter 1.7.2. may appear solid black (or exhibit other odd symptoms in videoscribe as a result of some newer formatting that videoscribe does not recognize. Here is a solution in: a related thread
4) Avoid very large very fast camera movements or extreme zoom in/zoom out between elements. If you are experiencing a freeze and you have at least one huge camera movement, try reducing the camera's travel distance by moving the elements closer together and/or scaling the elements to similar sizes, or slightly increasing the transition time for that camera move. If your images are very spread out then the final zoom-out-at-end may be so extreme that it causes a problem. Grouping elements closer together into a roundish blob may be better than spreading them out in a long line.
5) Things will probably run more smoothly if you keep your camera zoom approximately in the 15%-500% range for EVERY element. After you add any element, immediately click 'set camera' then scale or move the element as desired. You can set the camera again if needed. Do this for every element you add in order to avoid accidental zooming which may become worse with each element. (when you zoom in and out, you should see a little blue tab in the lower left corner of the canvas showing your current zoom level.) You MAY be able to zoom in to 1000% or more before seeing problems, but I wouldn't recommend it. (percentages mentioned here are only estimated). LINK to camera setting tips
6) Some previous threads have suggested that very large blocks of text may cause problems. If you have paragraphs of text, then breaking the text element into 2 or 3 smaller elements may help.
8) in all versions, if you have insufficient hard drive space, your video may fail to save. I believe even videos being saved directly to youtube, must first save a copy on your hard drive.
9) Some users have reported problems rendering WMV files, or uploading directly to facebook, youtube or powerpoint, but not other file formats. Try rendering to MOV or FLV instead (requires a pro membership)
12) I believe that higher image import quality settings require more processsing power and memory. The maximum setting is 4000. I'd suggest 1000 or less.
13) Sometimes a corrupt image may cause the timeline to appear blank.
To solve this:
1. Select all the items on the canvas - CTRL+A
8) in all versions, if you have insufficient hard drive space, your video may fail to save. I believe even videos being saved directly to youtube, must first save a copy on your hard drive.
9) Some users have reported problems rendering WMV files, or uploading directly to facebook, youtube or powerpoint, but not other file formats. Try rendering to MOV or FLV instead (requires a pro membership)
12) I believe that higher image import quality settings require more processsing power and memory. The maximum setting is 4000. I'd suggest 1000 or less.
13) Sometimes a corrupt image may cause the timeline to appear blank.
To solve this:
1. Select all the items on the canvas - CTRL+A
2. Copy all the items - CTRL+C
3. Close the scribe and open a new, blank scribe
4. Paste all the items into the new scribe - CTRL+V
All the items should re-appear along with all the items in the timeline. You may find that there is a particular image that appears blank in the timeline or is really small on the canvas. You should delete this item.If the problem persists, you could also try deleting the last few items that were added.
14) If you are making scribes that are more than 10-15 minutes long, you will need to be even more careful to follow the tips above. If you run into problems, it may be advisable to divide longer scribes in to smaller scribes of less than 10 minutes each and then splice the finished videos together afterwards.
-Mike (videoscribe user)